Privacy Policy

Effective Date: January 1, 2026

Fix Mi Osteo is committed to protecting the privacy and confidentiality of your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

1. Information We Collect

We may collect the following personal information when you book an appointment or use our services:

• Full name, phone number, and email address
• Date of birth and gender
• Health history, symptoms, and treatment notes
• Payment and billing information
• Insurance details (if applicable)

2. How We Use Your Information

Your personal information is used to:

• Provide manual osteopathic assessments and treatments
• Manage appointment scheduling and reminders
• Process payments and issue receipts for insurance claims
• Communicate with you about your care
• Comply with legal and regulatory requirements

3. Consent

We obtain your informed consent before collecting, using, or disclosing your personal information. You may withdraw consent at any time by contacting us, though this may affect our ability to provide services.

4. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information only in the following circumstances:

• With your explicit consent (e.g., referral to another healthcare provider)
• As required by law, regulation, or court order
• To protect the safety of you or others in an emergency

5. Record Retention

Client health records are retained for a minimum of 10 years from the date of last treatment, in accordance with Ontario healthcare record-keeping guidelines. Records may be securely destroyed after this period.

6. Data Security

We implement appropriate physical, technical, and administrative safeguards to protect your personal information from unauthorized access, loss, or misuse. Client files are stored securely and access is restricted to authorized personnel only.

7. Your Rights

Under PIPEDA, you have the right to:

• Access your personal information held by Fix Mi Osteo
• Request corrections to inaccurate information
• Withdraw consent for the collection or use of your information
• File a complaint with the Office of the Privacy Commissioner of Canada

8. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience. These tools collect anonymous usage data such as pages visited and time spent on the site. No personally identifiable health information is collected through our website.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact

For questions or concerns about your privacy, please contact us at (647) 894-6219 or visit us at 41 Edwin Dr, Brampton, ON L6Y 1A2.